C l i c k - t o - T a l k |
| ‘Click-to-Talk’ functions let a Web site User enter their phone number, click a ‘Connect’ button and be connected instantly to a Call Center, Customer Service Representative, or any other phone number the Site Owner chooses. |
| Click-to-Talk allows the user to enter their own phone number to call their party; the ‘call-to’ number has been preset by the site owner. When the user clicks ‘Connect’, the application rings both parties and manages the connection. |
Enhanced Customer Service |
| Web sites can enhance their customer care by letting users contact live Customer Service Representatives directly through the site. |
Improved Sales |
| Customers wary of sending sensitive information over the Internet (i.e. credit card numbers) can make an instant IP-based call to an E-Commerce site’s Call Center, then place their order over the phone. |
