P r e / P o s t - P a i d C a l l i n g |
| iFace’s Pre- and Post-Paid Calling Applications are designed to meet and anticipate a Service Provider’s ever-changing needs, offering maximum flexibility and scalability plus the freedom to customize most system parameters. |
| Pre- and post-paid calling cards have been around for quite some time, & most are hard to tell apart. iFace gives Service Providers the power to differentiate their cards & campaigns, to make them stand out from the crowd. |
| Full Browser-Based Administration allows Providers to manage system parameters, Rate Tables, Privileges & PINs from any Internet connection in the world. Multiple levels for resellers and distribution channels are included. Additionally, iFace’s Open Systems Framework lets Providers customize parameters (new surcharges, new services, etc.) to help them gain an even greater advantage in the marketplace. |
| iFace.com’s Post-Paid Calling Applications offer all the power and flexibility of Pre-Paid Calling Applications with a modified billing system that tracks and charges customers for calls after they are completed. |
Web-based Customer Service |
| Give customers secure online access to their accounts. Allow them to view their rates, privileges & call history. Give Customer Service Representatives access to a limited set of administrative functions that will considerably enhance your customer care. |
Tunable parameters |
| Providers can modify almost any system value or parameter including Languages, Route Selection, Customized Greeting and Prompt Sets, Surcharge Method, End-of-Call or Balance Warnings, Call/End Call Digits, Message Digitization Rates, DNIS Speed Dialing, Redial Options, and more. Tunable Anti-Fraud features grant peace of mind to both the provider and the customer by allowing limits on Time, Usage, PIN Retries & Non-Billable Calls, blockage of calls placed from a specific DNIS, ANI or Info Digit & password protection of accounts. |
One number calling |
| Accounts can be programmed to call only one particular phone number. Customers dial into the system and enter their account’s PIN; if that account has been assigned a single number, the system automatically places the call without the caller having to dial it. Parents can give thier college student children cards that automatically call home. Employees can be given cards that automatically dial their home office. Any account can be assigned to any number - the choice is up to you. |
ANI as PIN |
| Eliminate the need for PINs altogether. Customers can set their PIN to match their home or office phone number. When the customer dials into the system, the system will check the Automatic Number Identification (ANI) located in the call’s header against a PIN database and automatically access the proper account. Customers will be prompted for their PIN only when calling from a number other than the one registered as their PIN. |
